Terms & Conditions

Introduction

Welcome to HmBr Sports! These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, please discontinue use of our services immediately.

Product Information & Availability

HmBr Sports provides proprietary shuttlecock humidification technology and related badminton equipment. While we strive for accuracy in all product descriptions, pricing, and availability information, we reserve the right to:

• Modify product specifications or descriptions at any time
• Update pricing without prior notice
• Discontinue products or services
• Correct any inaccuracies in product information or pricing

All orders are subject to product availability and acceptance at our sole discretion.

HmBr Humidifier – Purchase & Leased Equipment

The HmBr Humidifier is supplied in one of two ways, and which terms apply depends on how you received your device:

• Purchased outright, as part of a humidifier + shuttlecock bundle. The humidifier is not sold as a standalone unit — it is always supplied together with shuttlecocks.
• Under a subscription plan, in which case the device is leased equipment.

Purchased Outright (Humidifier + Shuttlecock Bundle)

• A bundle purchase is a sale: ownership of the humidifier and the included shuttlecocks transfers to you upon delivery.
• No lease terms, return requirements, or non-return fees in this section apply to purchased units. Returns and refunds for purchased products are governed by our Refund Policy.

Subscription Plans – Leasing Terms

All HmBr Humidifiers provided under subscription plans are leased equipment and remain the property of HmBr Sports.

• Humidifiers supplied under a subscription plan are provided on a lease basis, not as a sale.
• Subscribers receive the device for use only for the duration of their active plan.

Return Requirement (Leased Units Only)

• If a subscriber cancels their plan of service, the leased humidifier must be returned in good working condition.
• The device must be free of damage, excluding normal wear and tear.

Return Process (Leased Units Only)

• Upon cancellation, HmBr will provide return or pickup instructions.
• All returns must be completed within the specified timeline.
• Customers are responsible for safely packaging the device during return.

Damage, Loss & Non-Return Fees (Leased Units Only)

• Any damage, missing parts, or loss may result in repair or replacement charges.
• Failure to return the humidifier within the required period will incur a non-return fee, which may include the full device value or a predetermined penalty.

Modifications

• Any changes to a subscription may impact lease terms.
• HmBr may require return or replacement of the humidifier if terms change.

Ordering & Payment Terms

Order Processing

Orders are processed Monday through Friday, excluding holidays. By placing an order, you agree to provide accurate billing and shipping information.

Payment Methods

We accept major credit cards and secure payment methods processed through PCI-compliant third-party providers. Payment must be received in full before order dispatch.

Pricing

All prices are displayed in USD and are subject to change without notice. The price charged will be the price displayed at the time of order completion.

Shipping & Delivery

Domestic Shipping (USA)

• Free shipping within the United States
• Estimated delivery: 4–7 business days after processing

International Shipping

• Estimated delivery: 7–15 business days after processing
• International orders may incur customs duties, taxes, or fees not included in checkout total
• Customers are responsible for all applicable international fees

Once shipped, you will receive a tracking confirmation via email.

Returns & Refunds

Return Eligibility

Items may be returned within 14 days of receipt if they are:

• Unused and undamaged
• In original packaging with all tags attached
• Not personalized or custom-made items

Return Process

To initiate a return:

1. Contact our customer service at support@hmbrsports.com
2. Receive return authorization and instructions
3. Ship items back at your expense and risk

Refund Processing

Upon receiving and inspecting returned items, we will process refunds within 6–8 business days to your original payment method.

Order Cancellation & Modification

Cancellation requests must be submitted immediately after placing your order by contacting support@hmbrsports.com.

Once orders have been processed or shipped, cancellation may not be possible. In such cases, you may return the order following our standard return policy.

SMS Terms of Service

By opting in, you agree to receive SMS messages from HmBr Sports related to account updates, service notifications, order updates, support communication, and important communication. Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help or contact support@hmbrsports.com. Your SMS consent is optional and is not a condition of purchase. SMS consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing or promotional purposes.

See privacy policy at https://www.hmbrsports.com/privacy. Message HELP for help. Reply STOP to any message to opt out.

HmBr Rewards Program

Our loyalty program allows customers to earn and redeem points through purchases and gameplay challenges. Program terms include:

• Earn 100 points per dollar spent
• Participate in badminton match challenges for bonus points
• Points redeemable for gift vouchers and products
• Program participation requires HmBr newsletter subscription

Gift vouchers redeemed using reward points may be used only by the same individual. Transfer of gift vouchers is not permitted.

Full program terms available separately on our rewards page.

User Accounts & Responsibilities

When creating an account, you agree to:

• Provide accurate, current information
• Maintain the security of your login credentials
• Take responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts for violations of these terms.

Multiple accounts using the same phone number are ineligible for reward point redemption, except where the member is a minor, subject to verification.

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the proprietary property of HmBr Sports and protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

Data Protection & Privacy

Your privacy is important to us. Personal information collected is used solely for:

• Order fulfillment and customer service
• Newsletter communications (opt-in only)
• Service improvements

We do not share personal data with third parties except as necessary for order processing. View our complete Privacy Policy for detailed information.

Limitation of Liability

HmBr Sports shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service in question.

We are not responsible for delays or damages caused by shipping carriers, customs procedures, or other external factors beyond our control.

Warranty Disclaimer

Our products are sold “as-is” without warranties beyond those expressly stated in product descriptions. For products with manufacturer warranties, please contact the manufacturer directly for warranty claims.

Modifications to Terms

We reserve the right to update these Terms and Conditions at any time without prior notice. Updates will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of North Carolina, United States. Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in Raleigh, NC.

Contact Information

Email: support@hmbrsports.com
Phone: (919) 267-2008
Address: Raleigh, NC 27650